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Jobs at Retail Solutions

Director of Production Operations - China

Location: Shanghai, China

Department: Production Operations

Type: Full Time

Min. Experience: Manager/Supervisor

POSITION SUMMARY:

The Director of Production Operations is responsible for production operational efficiency in RSi’s China location.  This position owns the following operational functional areas: Service Activation, 2nd Tier Technical support, Portal Data Pull Operation, Data Operational daily ETL monitoring and issue resolution. 

                                                                                                                                                      

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Deliver all Service Activation activities from the time a customer Contract is signed to end users being activated and revenue being turned on. 
  • Define and implement business processes and staffing for 7 day a week production operational support for monitoring of all ETL systems and backend support of RSi reporting solutions.
  • Establish key performance indicators to measure data quality and data availability with continuous process improvement processes to address areas of improvement.
  • Responsible for resource planning across the China Production Operations team.
  • Define and implement best practices among the Global production team.
  • Participate cross-time zone meetings.
  • Occasional international travel is needed.

 

QUALIFICATIONS:             

  • University degree, MBA preferred.
  • 5+ years operational leadership experience in a Software and/or SaaS company.
  • Working knowledge of relational databases with 5+ years’ experience in SQL, Oracle and/or Vertica environments.

 

ABOUT RETAIL SOLUTIONS, INC.:

Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer “downstream data”, such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.

RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.

RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.

Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Paris, France, Munich Germany and Shanghai, China.

 

 

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