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Jobs at Retail Solutions

Customer Success Analyst

Location: Providence, RI

Department: Customer Success

Type: Full Time

Min. Experience: Experienced

POSITION SUMMARY:

The Customer Success Analyst is part of the Retail Solutions’ Global Customer Success Team.  The primary responsibilities include managing some of the world’s largest consumer goods manufacturing companies, providing value-based services to our customers, assisting in our Software-as-a-Service (SaaS) applications, contributing to internal cross-functional projects, and performing all other customer success analyst related functions.

                                                                                                                                                      

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Delivery of written and verbal communications while upholding RSi’s Service Standards and Philosophy both internally and with customers
  • Assist customers with integrating advanced Excel reports into RSi products
  • Research and diagnose incoming customer inquiries regarding data
  • Provide functional support of inquiries related to RSI products
  • Development of Customer Success Center collateral for internal and external stakeholders
  • Set up standard reports for new weekly/monthly reporting customers
  • Assist customer with managing user profiles, including additions, modifications and removals
  • Serve as cross-functional stakeholder for new RSi initiatives
  • Project management
  • Assist with service delivery where there are product gaps may exist
  • Assist in new Customer Success Center employee training

 

QUALIFICATIONS:

  • Strong verbal, technical and written skills
  • Advanced knowledge of Microsoft suite of applications, including PowerPoint, Word and Excel
  • Experience interfacing with customers
  • Maintain strong organizational skills
  • Bachelor’s Degree (preferably in Business)
  • Retailer or FMCG experience is a plus
  • Multiple spoken languages are a plus
  • SalesForce and ZenDesk experience are preferred
  • Tableau experience preferred

 

 

ABOUT RETAIL SOLUTIONS, INC.:

Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer “downstream data”, such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.

RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.

RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.

Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Paris, France, Munich Germany and Shanghai, China.

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