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Jobs at Retail Solutions

Software Configuration Analyst

Location: Providence, RI

Department: Project Management

Type: Full Time

Min. Experience: Experienced


The Software Configuration Analyst will be responsible for supporting our internal business processes by designing, implementing, documenting, and deploying enhancements to our JIRA and Zendesk implementations.



  • Gather requirements and review designs from key team members
  • Implement new business processes using JIRA (business process system) and Zendesk (customer ticketing system)
  • Conduct user acceptance tests with key team members
  • Document enhancements, provide training, and manage rollouts of process enhancements
  • Confirm relative priorities of all deliverables and ensure expectations are being met
  • Provide periodic reports demonstrating success, including actions in place for addressing any gaps



  • BA/BS preferred, Associate’s degree required
  • Experience administrating JIRA and/or Zendesk
  • Experience with Java, HTML, or scripting languages
  • Experience with SQL queries, SQLServer or other relational database
  • Experience with Microsoft Office, especially Microsoft Excel
  • Experience with process design
  • Exceptional client service attitude and team focus
  • Exceptional organizational, conceptual, and analytical skills
  • Ability to work with both on-site and remote team resources in a fast paced environment
  • Ability to present complex information to small and large groups



Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer “downstream data”, such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.

RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.

RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.

Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Paris, France, Munich Germany and Shanghai, China.

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