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Retailer Account Business Analyst

Company Overview

RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CGP companies manage their supply chain and marketing initiatives to drive sales results.  Using machine learning, streaming analytics and predictive models, we are the go-to cloud based; peta-scale SaaS data management platform in the retail space. Join our team as a Retailer Account Business Analyst and join a global innovative technology leader headquartered in Silicon Valley.

Job Summary

The Retailer Account Business Analyst will be supporting one of the nation’s largest drug chains customized big data solutions and help drive RSi’s data analytics solution adoption and deliver tangible value to the our retailer partner and their suppliers. This Big Data Business Analyst will become the retailer data and RSi solutions expert.  He/she will leverage the knowledge to support customers’ use of RSi tool – help answer data & tool questions, trouble shoot reports/analysis run, implement established collaborative business use cases, as well as develop customized analytics reporting.

This role will be based in our Northbrook, IL office.

Responsibilities and Duties

 

  • Become the retailer data expert - Understand the nuances of each data measure and the optimal way of leveraging data in order to drive specific insights

  • Day to Day Management - Answer customers’ tool & data inquiry questions.  Collaborate with internal sales team to better support our customers/prospects.  Interact with internal customer support team and on-boarding team to address customer’ tickets and support new customers on-boarding.
  • Customer Value Creation Support - Train customers how to better use RSi data solutions, increase adoption of RSi tools & solutions.  Guide customers on established use case analytics implementation such as improving in-stock, improve promotional forecasting accuracy, display tool recommendations, reduce waste, etc.
  • Strategic Projects Support - Support developing new use case analytics templates.  Document and develop step-by-step how to guide training materials for each new template to be developed.

  Qualifications and Skills

 

  • Minimum 2 years relevant work experience
  • Master’s degree in highly data driven disciplines, such as engineering, operations research, etc.
  • Superb analytical skills, Excel expertise.   Excellent understanding of relational database.
  • Software skills such as Access and VBA are highly valued.
  • Excellent people skills to work with customers and internal team effectively
  • Excellent problem solving skills. Able to map out variables and trouble shoot each variable and identify root causes and come up with findings and recommendations.
  • Strong oral and written communication skills.Able to explain issues identified and present findings/recommendations in a logical and concise fashion.
  • Relevant industry experience in consulting, supply chain, CPG/Retailer business is a plus.
  • Proven project management and time management skills and a track record of delivering high quality results in a timely manner.

Benefits and Perks

  • Benefits include health insurance, paid time off, retirement savings plans, casual dress, flexible hours, and professional development.

ABOUT RETAIL SOLUTIONS, INC.:

Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer "downstream data", such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.

RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.

RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.

Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Paris, France, Munich, Germany, Pune, India, and Shanghai, China. RSi is an equal opportunity employer.

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